Managers learn over time, through formal training and experience, what they should do in any given situation to be effective as a team leader.  They have read the books, taken the courses and observed what works, as well as what doesn't work.  Unfortunately, they may not consistently put their knowledge and understanding into practice.

People do things, or fail to do things, for a reason.  It's not random or mysterious.  Both our effective and ineffective behaviours can be traced back to life experiences and the learning that occurred from those experiences.  The goal of our coaching and counseling programs is to improve an executive's leadership effectiveness by facilitating personal self-awareness and guiding them through a process of using that information to make different choices about how they interact with others. 

Coaching involves providing a structure and process for identifying the need for change; followed by on-going support, feedback and accountability as you implement changes in behaviour that you wish to make.  It also involves sharing ideas and experience to support decision making. 

Counseling is a less structured and more "therapeutic" process for exploring the issues and challenges that get in the way of constructively addressing behaviour change.  Since your personal and professional behaviours are often linked, problems and positive change can flow from one to the other.  Therefore, counseling may need to involve your life partner and may include the participation of one of our clinical Associates.